Introduction

The safeguarding of our users is our priority. We, therefore, treat your complaint seriously and urgently in compliance with guidelines and requirements for regulated services, and to improve user experience. If you have any complaint regarding our services and staff, please send a letter or email to our Registered Manager who is in charge of our internal complaint procedure:

The Registered Manager

Yourgpconsultation.com
Alevyn Ltd
3rd Floor, 86-90 Paul Street Paul Street,
London,
England,
EC2A 4NE
Email: complaints@yourgpconsultation.com

Our Procedure for handling complaints:

• The Registered Manager (Dr Sylvia Kama-Kieghe) will provide a written feedback to the complainant.
• The Registered Manager will investigate all complaints fully within five to ten working days, including:
• Interviewing the person(s) concerned;
• Reviewing all the related records; and
• Completing complaints reporting forms and producing a summary of the facts.
• The member(s) of staff concerned will be fully informed about the findings of the investigation through a written report, and given an opportunity to respond.
• The complainant will receive a written response and recommendations within 14 working days by the Registered Manager.

If the complainant is not satisfied with the response and recommendations the Registered Manager will refer the complaint to an independent arbitrator or to a professional or regulatory body such as the GMC or CQC. We will cooperate fully with the relevant external body legally and lawfully conducting such to investigation.

The patient has the right to seek legal advice and if the complainant decides to litigate. We will notify the CQC in such a circumstance.

The contact details of the CQC is:

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone number: 03000 616161 (open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays)
website:
Email: enquiries@cqc.org.uk
You may also contact the Independent Sector Complaints Adjudication Service (ISCAS) through their website at www.iscas.org.uk, if you are not satisfied with the feedback, proposals and actions of our organisation.

The General Medical Council

350 Euston Road
London
NW1 3JN
Telephone number: 0161 923 6602
Website: www.gmc-uk.org

The International Dispute Resolution Centre

70 Fleet Street
LONDON
EC4Y 1EU
Telephone number: 020 7936 7000
Email: info@idrc.co.uk
Website: https://www.idrc.co.uk/

Management

Yourgpconsultation
Alevyn
Updated: 16 March 2021
Next update: 16 March 2023