It is a private online video consultation service regulated by the Care Quality Commission (CQC). Our patients pay for doctor’s consultation in slots of 15 minutes and can book up to 2 slots. Where indicated following a doctor’s consultation we write prescriptions, referral letters, fitness letters and we provide travel health advice. The mode of payment is by a valid UK debit or credit card, and it is on a fee-for-service basis. We can negotiate and agree on terms and conditions on a subscription and for third-party payers such as health insurance, corporate sponsors, etc.

Currently, our service is open 10 hours a day, 5 days a week but we hope that in the future we can stay open 24 hours, 7 days a week. Our admin offices are open from 9.00am to 5.00pm Monday to Friday. You can book an appointment to see a doctor at your convenience based on available slots as early as the next day.

No. They will have to create their own account and book a doctor’s appointment by themselves (where necessary with your assistance). They can do this directly through our website at www.yourgpconsulting.com. If you introduce them to us, we can send a direct email to their email address with information about how to open an account and to book a doctor’s appointment.

No. We only offer individual accounts. The process of registration to open an account and to book a doctor’s appointment is easy. If any of your family members who are 18 years and above have any difficulties, please contact us at Enquiries@yourgpconsultation.com and one of our team will be happy to help.

No. We only provide consultation to people who are between 18 years and 65 years old and who have capacity to make decisions about their care. Please book an appointment with your registered, regular GP for a face-to-face consultation for your child. Please call NHS 111 in case of an emergency.

Go to our website: www.yourgpconsultation.com

Login if you are a returning patient or register if you are a new patient.

Follow the onscreen instructions to book an appointment

To register with us, we will ask you to provide some form of identification and to verify your account. We will also ask you to provide some information about yourself, your past medical history, and your current complaints or symptoms. If indicated you may want to upload a photo about your complaint, result(s) of relevant tests, and any doctor’s notes to our doctor.

We accept forms of photo identification such driving licence, travel passport, etc., for your identification. To verify your identity, our doctor will request for your photo identity document at your video consultation do make sure that it is with you at consultation.

Yes. But we require 24 hours’ notice. Please send an email to Reschedule@yourgpconsultation.com stating the reason for rescheduling. You will need to book and pay for a new appointment while we process the refund for the rescheduled appointment. Please note that you can only reschedule once to enable us serve other patients.

Yes. But you need to give us 24 hours’ notice by sending an email to Cancellation@yourgpconsultation.com providing the reason(s) for cancellation, to enable us to offer the appointment to other patients. We will refund your consultation fee in full within 7 to 10 working days to the card that was charged during the booking of the appointment if you give us 24 hours’ notice. If you inform us of your cancellation less than 24 hours before your appointment, this will be regarded as late cancellation and we will not refund your consultation fee.

Sometime unexpected circumstances may affect the availability of a doctor for your appointment, for which we apologise. You will receive notification about this and be given an option for the next available appointment slot, a rescheduling, or a cancellation. If your appointment is cancelled under this situation, your consultation fee will be refunded to the card that was charged during the booking of the appointment.

Ensure that your device is connected to WIFI and that you have Internet connection.

Ensure that you are in a quiet and private place preferably at home.

Login to your account on our website or App about 10 minutes before your consultation.

Follow the onscreen instructions to get into the video consultation room and then follow the onscreen instructions.

Yes. You will receive email notification about your appointment. Please enter your appointment on the calendar of your smart device to be reminded.

In the video consultation room, you will be able to see the doctor on the screen and the doctor will see you. The doctor will treat you courteously and will ask you some questions about the health reason(s) for which you are consulting. The doctor will ask you about your past medical history and other questions that may be necessary to help the doctor under your health needs. You will also be able to ask the doctor questions and the doctor will discuss with you and partner with you to take decisions regarding your care. Such decisions may require issuing a prescription, writing fitness, or referral letters. Our doctors provide patient-centred care to all our patients.

If your doctor’s consultation resulted in a prescription, it will be sent to your preferred accredited pharmacy for collection. If it resulted in a fitness letter, or a referral letter, they should be available for download from your dashboard or your account after within 24 hours of your consultation.

You need to be between 18 years and 65 years old.

You need to have mental capacity to make decisions about your health care.

You need to have access to a computer, tablet, or smart phone with functioning video and audio features.

You need to have a recognised form of identification in the UK.

You need to have a functioning mobile phone number and an email address.

You need to be able to communicate in English (we do not provide translation service).

You need be in a well-lit and quiet place/location at the time of your consultation.

You need strong Internet connection preferably 4G WiFi.